Our newsletter in June described how the HomePlug electrical mains adaptor could be used as a means of extending internet access to those areas that a typical home or business WiFi set-up could not reach.

This topic generated a lot of interest and as a result we helped several customers extend internet access within their premises using HomePlug devices.

In a few cases we even managed to use HomePlug devices to extend internet access to out-buildings that had mains power, but were outside the WiFi range of the main building.

Nevertheless, despite its convenience and cost-effectiveness, HomePlug is not always the most appropriate solution for extending internet access. This may be the case:

  • if the only possible location for the HomePlug adaptor is a public area where it can easily be unplugged and stolen;
  • similarly, if the Homeplug adaptor can only be connected to a mains socket that is at risk of damage by passers-by (eg cleaners with their vacuum cleaners); or
  • if the available mains sockets do not allow a reliable connection between the HomePlug master and the slave unit either because they are on a different electrical circuit or there is some other interference that causes connection problems.

Even if there are no practical problems with installing HomePlug adaptors there may be situations where alternative WiFi based solutions are more cost-effective at providing the required coverage.

In this newsletter we will look at other ways of extending internet access using alternative WiFi solutions such as additional Access Points, Repeaters and Bridges.

Additional WiFi Access Points

A typical home or business would have just a single WiFi Access Point and this would usually be integrated into the broadband router.

If this single Access Point does not give coverage over the required area then one possible solution is to deploy additional Wifi Access Points that are situated to give the required coverage.

The main problem with this solution is not the cost of the Access Point itself, but the fact that each additional Access Point needs to be cabled back to the router and also needs to be powered.

Although it is possible to avoid the need for separate mains power by using Power Over Ethernet technology, the need to install a network cable to each Access Point can make the cost of deploying additional Access Points prohibitive.

Despite these disadvantages, this solution is often used in business premises and in commercial WiFi Hotspots because it is possible to implement sophisticated security controls and billing systems by connecting each Access Point to a central controller via the network cabling.

WiFi Repeaters

One way of avoiding the need to have additional WiFi Access Points that require individual cable connections to the main router is to use WiFi Repeaters to extend the coverage area.

A WiFi Repeater would receive the WiFi signal from the main WiFi Access Point and then retransmit the signal to extend WiFi coverage to the required area.

A WiFi repeater would have at least two antenna: one for receiving; and the other for transmitting.

The best location for a  WiFi Repeater would be at the edge of an existing area of WiFi coverage and at the centre of the required area of coverage.

Care must be taken to ensure that the Repeater is not be located in an area where the signal that it receives from the main Access Point is weak, variable or generally unreliable due to external factors.

As with the multiple WiFi Access Point solution described above, a WiFi Repeater requires power.

However, the only power option would be mains power since, by definition, a Repeater would not have an ethernet cable connection to the router that could be used to provide power.

This is a major practical issue since it affects the location chosen for a Repeater and raises issues such as ensuring that the mains power is not disconnected or switched off.

Another issue is that a “network” of WiFi Repeaters is not as easy to manage as a network of WiFi Access Points since more care has to be taken about the radio frequencies used. For example, to avoid interference the extended coverage area of a WiFi Repeater would have to operate on a frequency that is different from that used by the main Access Point.

There are also performance issues since multiple WiFi “hops” do not perform as well as single WiFi “hops”.

Despite the disadvantages associated with WiFi Repeater there will be situations in which they offer the best and most cost-effective solution for extending internet access.

WiFi Bridge (internal connection)

When a WiFi Bridge is used internally (ie within a home or business premises) it does not extend internet access in terms of range, instead it extends internet access by enabling the connection of devices that would otherwise require an ethernet cable connection.

An example of this would be the connection to a WiFi router of a television that has an ethernet socket.

The WiFi router would typically be in a different room from the television and installing a direct cable connection to the television room would not be an attractive proposition.

T0 avoid the need to run a cable between the television and the router a WiFi Bridge can be installed adjacent to the television.

The WiFi Bridge would be configured to connect to the router’s WiFi Access Point and a “patch” cable would connect the television’s ethernet socket to the ethernet socket of the WiFi Bridge.

This would enable the connection of the television to the router and therefore to the internet.

A WiFi Bridge would typically have 4 x ethernet ports making it possible to connect to the internet other devices that would typically be adjacent to the television, for example, a games console, a media streamer or a Sky HD box.

WiFi Bridge (external connection)

When a WiFi Bridge is used externally its purpose is to provide internet connectivity to remote premises. As with the internally connected WiFi Bridge it is an alternative to running a cable.

The premises can be between 10 meters and 10 kilometres apart.

Ranges greater than 100 metres can be achieved outdoor using directional high gain antenna and higher sensitivity radio receivers.

The antennas would have to be mounted externally and would need to be aligned precisely so that a successful connection can be achieved. Usually a line of sight connection is required between the premises, but the latest generation of WiFi Bridges are more tolerant to obstacles such as trees.

External WiFi Bridges can be configured in Point-to-Point mode or Point-to-Multipoint mode.

In Point-to-Multipoint mode WiFi Bridges can be used to extend internet access to communities that are beyond the reach of traditional broadband coverage because they are too far from the telephone exchange.

External WiFi Bridges are based on the frequencies and technology used by standard WiFi and can therefore be used with minimal regulation.

The use of WiFi technology also means that the equipment is relatively inexpensive with a WiFi Bridge kit that contains everything to connect premises that are up to 15 kilometres apart costing less than £300.

Complete the contact form below if you want to find out more about using alternative WiFi solutions to extend your internet access either in terms of range or the types of device connected.

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The only legal obligation for the provision of 999 access in the workplace is that employees and visitors to workplace premises must have access to a phone that can be used to call the emergency services.

This is an obligation under Health & Safety legislation.

The options for providing 999 access are: via a direct line; or via a workplace phone system (ie PBX).

A direct line would be the most appropriate means of access in small premises, but in larger premises, where it would be impractical and costly to provide direct lines for easy access throughout the premises, it would be more usual to provide 999 access via the PBX.

If there is a PBX then 999 access should be provided via the PBX extensions even if there are direct line emergency phones available. There is no specific legislation on this, but if 999 calls are barred on a PBX and this causes a fatal delay in the emergency response then the organisation can expect to face action under Health & Safety legislation.

There is an obligation under Health & Safety legislation for organisations to carry out a regular risk assessments and take steps to minimise any risks that are identified. Barring 999 access from a PBX is analogous to barring access to a fire exit.

There is also an Ofcom  Code of Practice for PBXs which states that 999 calls can only be barred if there is a satisfactory permanently manned alternative on the organisation’s premises. The Ofcom Code of Practice includes some examples of where a private emergency response solution would be appropriate:

  • organisations dealing in hazardous substances where specialist units or precautions from the Public Emergency services may be required;
  • organisations with their own Emergency services (e.g. Airports etc.); or
  • organisations subject to a high degree of hoax calls (e.g. Colleges, Hotels).

In the absence of any specific telecommunications legislation on 999 calling from PBX phone systems the Ofcom Code of Practice is the only reference that is available for organisations when planning for 999 access from their PBX. If organisations follow the guidelines i the Code of Practice they can be confident that they are meeting their legal obligations associated with 999 calling.

In addition to providing 999 access from PBXs the Ofcom Code of Practice makes it clear that organisations should ensure that the location information that is delivered with a 999 call from their PBX is accurate and reliable. This is a legal requirement for 999 calls made from direct lines that was introduced to provide protection for 999 callers that could not provide verbal confirmation of their location. This may be the case if the caller is:

  • unable to speak (eg due to smoke inhalation or physical danger); or
  • does not speak English, or has a strong dialect, or speech impairment; or is
  • unaware of their precise location, or is disoriented.

Ensuring that the correct location information is delivered with a 999 call from a PBX is not a simple task for organisations with large premises or with PBXs that serve multiple sites.

For large premises (eg multi-floor & multi-wing office blocks, campuses, or dispersed factory sites) the problem is that the location information presented to the 999 operator is that of the site address. This may not be sufficiently granular and additional systems may be required to ensure that when the emergency services arrive at the site reception desk the receptionist, first of all, knows that a 999 call has been made and has access to  internal systems that will enable the precise location of the caller to be identified.

For multi-site PBX networks the problem is that the location information presented to the 999 operator may be completely wrong. For example, a 999 call made in the Manchester office may leave the PBX network at the London office and as a result the 999 operator will be presented with the London office address. This is obviously not good!

The Ofcom Code of Practice for PBXs specifically states that PBX networks should be designed in such a way that the correct location information is presented to the 999 operator.

With the previous generation of PBXs that used a technology known as TDM or analogue it was relatively easy to design PBXs to comply with the Ofcom 999 Code of Practice. However, it is not so easy to comply with the Code of Practice with the latest PBXs that are based on IP technology).

With IP-PBXs it is not straightforward to establish the location of the 999 caller since the caller can be at any site on the network with their soft-phone or wireless phone and can keep the same extension number. In other words extension numbers are no longer a valid indication of the caller’s location.

Ofcom have made it clear that the Network Code of Practice is still in effect. This means that organisations must ensure that their PBXs comply with the Code of Practice in terms of 999 access.

There are solutions available that will ensure that an organisation’s multi-site IP-PBX network complies of the Ofcom Code of Practice. These are available from ConneXon of North America who are market leaders in 911 calling solutions for PBXs and have launched their products in the UK under the brand name E999.

For more information on 999 calling obligations, E999 and ConneXon you should complete the contact form below.

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