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How can I connect my television to the internet?

February 16, 2012

Sky recently announced that their Anytime Plus video-on-demand service would be enhanced to include services such as the BBC iPlayer and that it would be available from internet connected set-top boxes on standard televisions. This is part of a growing trend towards video-on-demand services delivered over the internet to standard televisions, rather than...

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Is it safe to connect to a public wireless hotspot?

March 24, 2010

When connecting to the internet via a public wireless hotspot you should consider carefully the security of the connection. Free wireless hotspots in pubs and cafes often don't have basic security and consequently the data that you send over the wireless connection is available to anyone with a relatively simple wireless monitoring device and some form of...

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How can I extend internet access to the areas that WiFi can’t reach?

March 6, 2012

One of our clients recently had a requirement to extend their existing internet access to a garden-office annexe that was detached from their main house. The wireless signal from their router was too weak to reach the garden-office. Running a cable from the router to the computer equipment in the garden-office would have been technically the best...

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How do I know if my phone & internet bills are correct?

March 5, 2010

Phone and internet bills are notoriously difficult to interpret and correlate with the actual services being used. Nevertheless, it is well worth taking the time to make sure that you understand every line of your bill. Over the years we have helped many businesses save significant sums of money by using our expertise to carry out a detailed audit of...

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Can I get compensation from my telecommunications service provider?

January 11, 2010

If your phone lines or internet service are not provided on the appointed day, or if there is a delay of more than a few days in repairing a fault, then it is likely that you will be entitled to compensation from your telecommunications service provider. The compensation is usually available indirectly from BT Openreach who are the underlying provider for...

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What are my legal obligations for providing 999 access in the workplace?

June 7, 2011

Health & Safety legislation requires that employees and visitors to workplace premises must have access to a phone that can call the emergency services. Telecommunications legislation requires accurate and reliable location information to be delivered with all 999 calls. This is not a problem for 999 calls made from direct lines, but is a problem when a...

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How do I get my web site on the first page of Google?

January 16, 2011

You probably want to get your business website on the first page of a relevant Google search. One certain way of doing this is to use the Google Adwords service which costs money every time someone clicks on your Ad. If you don’t want to pay Google for promoting your site, then your only option is to apply to your website a number of techniques known as...

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How can I use alternative WiFi solutions to improve internet access?

August 24, 2011

In many situations HomePlug adaptors are the easiest and most cost-effective way of improving internal WiFi coverage. However, HomePlug is not always the most appropriate solution.This may be the case if the only possible location for the HomePlug adaptor is a public area where it can easily be stolen or damaged. In other cases a HomePlug connection may...

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How can I boost my internet connection speed?

December 8, 2011

It is now possible to double, triple or even quadruple your internet speed by "bonding" multiple internet connections into a single high-speed connection. For example, if you have a single internet connection that has a speed of 4 Mb/s you could rent three additional internet connections and bond these together to achieve an effective speed of 16 Mb/s. If...

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How can I connect my laptop to the internet via my 3G smartphone?

January 27, 2010

You don't have to buy a 3G dongle to connect your laptop to the internet when there is no WiFi signal. Most smart-phones have a tethering mode which transforms them into a WiFi hotspot with internet access via their 3G mobile connection.

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How do I use an SMS text message phone on a PBX extension?

January 5, 2010

Most (non-mobile) phones that are capable of sending and receiving SMS text messages are designed to be connected directly to a standard analogue phone lines and are not guaranteed to work when connected to a PBX office phone system extension. In most cases it is possible to configure the phone to send text messages from the PBX extension, but receiving...

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How can I reduce the cost of calling mobile phones from my landline?

February 9, 2010

Calling a mobile phone from a landline is significantly more expensive than calling other landline numbers. For some businesses this is a significant financial burden. We have come across some taxi firms with monthly phone bills in excess of £300 of which 90% can be attributed to calls diverted from their published landline number to drivers' mobile...

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How can I minimise the effect of a fault with my internet connection?

November 9, 2011

Most of us feel cut off and unable to function socially or in business when we have no internet access. We can't send or receive emails or access any of the other services that can only be accessed via the internet. Most of us rely on a cheap (or free) internet service and we expect it to work all the time. This is unrealistic, but very few of us give any...

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How should I configure Apple Time Capsules in an existing network?

December 19, 2009

We received a call from a customer to report that their internet connection was dropping regularly and could only be restored by switching the router off then on again. We discovered that the problem was that their new Apple Time Capsules were set in the default DHCP mode resulting in IP address conflicts across the network.

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Why does my 24Mb broadband have an actual speed of 7Mb?

May 7, 2010

Currently broadband is offered over standard telephone lines with connection speeds advertised as being “up to 24Mb”. However, no-one that has a broadband service that is advertised at "up to 24Mb" can actually achieve a speed of 24Mb. Connection speeds on "up to 24Mb" broadband services typically vary from 1Mb to 15Mb depending on the length and...

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