We supplied and installed their NEC XN120 phone system about a year ago, but they are now downsizing by moving out of the top floor of their office in Leith.

As a result they now no longer require a dedicated person to answer the phones so I had to change the incoming call ringing arrangement so that all phones rang instead of just a single receptionist phone.

Unfortunately, it was not possible simply to move their NEC Vision receptionist phone from a socket on the top floor to a socket in their first floor office because the required socket was wired for a single line telephone.

The NEC Vision would not work in that socket without doing some wiring changes.

That would require a visit from our installation engineer, John Tupman, and would be an additional cost.

I have to prepare a quote for doing the additional work.