One of our long standing internet customers is the Chaplaincy at Edinburgh University.
They switched to our preferred Internet Service Provider (Quik Internet) when we sorted out a connection problem they were having a few years ago.
Since that initial visit they have been the ideal customers: ie prompt payers and no reported problems!
However, that changed a few days ago when I got a call from the new Bursar who demanded a resolution to their long-standing internet connection problems.
First thing this morning I got a call from an Edinburgh property company.
Actually it was several calls…one from the boss, one from his PA and one from one of the guys in the office.
Apparently their office was unable to function because their internet had stopped working.
I had to get there urgently to sort the problem.